Terms of Use

Last updated: 5 August 2026

These Terms of Use (the “Terms”) govern your access to and use of the Daniel Iloh Limited website, including any pages, forms, accounts and online services made available through it (together, the “Website”), and any advertising, marketing or related services that you order from us through the Website (the “Services”).

The Website is operated by:

DANIEL ILOH LIMITED
Company number 15170518
124 City Road, London, England, EC1V 2NX

In these Terms, “Daniel Iloh”, “we”, “us” and “our” refer to Daniel Iloh Limited.

Please read these Terms before using the Website or ordering Services. By using the Website, creating an account or placing an order, you agree to these Terms. If you do not agree, you must not use the Website or order Services through it.

Nothing in these Terms limits any right or remedy that cannot lawfully be limited under applicable consumer protection law.

In these Terms, a “Consumer” is an individual acting mainly for purposes outside their trade, business, craft or profession. A “Business Customer” is anyone who is not a Consumer.

1. Eligibility and authority

  1. You must be at least 18 years old and legally capable of entering into a contract to use our paid Services.

  2. If you use the Website or order Services for a company or another organisation, you confirm that you have authority to bind that organisation.

  3. Where you act for a company or organisation, “you” includes both you and the organisation you represent.

  4. You must provide information that is accurate, complete and current.

2. Accounts and security

  1. You are responsible for keeping your account credentials confidential and for activity carried out through your account, except where that activity results from our breach of duty.

  2. You must notify us promptly at contact@danieliloh.com if you believe your account, password or payment information has been compromised.

  3. You may not sell, transfer or share your account without our written permission.

  4. We may suspend an account where reasonably necessary to:

    a. protect the Website or other users;

    b. investigate suspected misuse;

    c. comply with applicable law;

    d. prevent fraud or a security incident; or

    e. address a breach of these Terms.

  5. Where reasonably possible, we will explain the reason for a suspension and give you an opportunity to correct the issue.

  6. You may ask us to close your account by emailing contact@danieliloh.com.

  7. Closing your account does not cancel any payment already due or any obligation intended to continue after account closure.

3. Ordering Services

  1. The description, scope, price and duration of a Service will be shown on the relevant sales page, checkout page, proposal, order form or service agreement. This is referred to as the “Order”.

  2. Your Order is an offer to purchase the relevant Service.

  3. A binding contract begins when we:

    a. accept your Order in writing;

    b. send you an electronic order confirmation; or

    c. begin providing the Service,

    whichever happens first.

  4. If you are a Consumer ordering online, we will provide confirmation of the contract in a form you can save, such as by email.

  5. If an Order or signed service agreement contains terms that conflict with these Terms, the Order or service agreement will control only in relation to that particular Service.

  6. Quoted campaign launch dates are estimates unless we expressly agree otherwise in writing.

  7. Our usual setup period is between three and seven business days after we have received:

    a. cleared payment;

    b. all required content and information;

    c. the necessary account access;

    d. your instructions; and

    e. your approvals.

  8. We will use reasonable care and skill in providing the Services and will notify you of material, unavoidable delays.

4. Advertising services and results

  1. Depending on your Order, the Services may include:

    a. advertising strategy;

    b. advertising copy;

    c. graphics and creative materials;

    d. landing pages or sales pages;

    e. conversion tracking;

    f. retargeting;

    g. campaign setup;

    h. campaign management and optimisation; or

    i. performance reporting.

  2. Advertising results depend on factors outside our control, including:

    a. your products or services;

    b. your offer and pricing;

    c. market conditions;

    d. audience behaviour;

    e. advertising platform algorithms;

    f. platform approvals and restrictions;

    g. competition;

    h. your website performance; and

    i. your sales and fulfilment process.

  3. Unless an Order expressly provides a specific written guarantee, we do not guarantee any particular number of:

    a. impressions;

    b. clicks;

    c. enquiries;

    d. leads;

    e. appointments;

    f. sales;

    g. customers;

    h. revenue;

    i. profit; or

    j. return on advertising spend.

  4. Any forecast, projection, case study, testimonial or past result is illustrative only and does not promise that you will achieve the same or similar results.

  5. Advertising platforms and other third parties may reject, restrict, suspend or remove campaigns, advertisements, pages or accounts.

  6. We are not responsible for an independent decision made by an advertising platform or other third party, but we will provide reasonable assistance within the agreed scope of the Services.

  7. Media spend, advertising platform charges, software costs, taxes and other third-party charges are separate from our service fees unless the Order clearly states that they are included.

5. Your responsibilities

You agree to:

  1. provide complete, accurate and timely information, materials, access credentials, feedback and approvals reasonably required for us to perform the Services;

  2. ensure that your products, services, claims, promotions and supplied materials comply with applicable laws, advertising rules and platform policies;

  3. hold all rights, licences, permissions and consents required for the materials you provide to us;

  4. substantiate all factual, performance, health, financial, pricing and comparative claims before publication;

  5. review and approve deliverables promptly;

  6. notify us promptly about any errors or required corrections;

  7. maintain the security of any advertising, social media, website or software accounts used in connection with the Services;

  8. use the Services lawfully; and

  9. not ask us to publish misleading, deceptive, discriminatory, infringing, harmful or unlawful content.

We may refuse or pause work that we reasonably believe breaches this section.

A delay caused by missing materials, access, instructions, feedback or approvals may change the delivery timetable.

Such a delay may also result in additional charges where those charges have been disclosed and agreed.

6. Fees, billing and taxes

  1. You must pay the price, currency, instalments and due dates shown in the Order.

  2. Prices will clearly state whether applicable taxes are included.

  3. We may use a third-party payment provider to collect payments.

  4. You authorise the payment provider and us to process the payment information and charges you approve.

  5. We will not ask you to disclose your card PIN or online banking password to us.

  6. If payment is overdue, we may pause the affected Services after giving reasonable notice.

  7. You remain responsible for properly incurred, non-cancellable third-party costs that you approved.

  8. We may change prices for future Orders.

  9. A price change will not affect an Order that has already been accepted, except for a renewing subscription as described below.

7. Subscriptions and automatic renewal

  1. If you select a recurring plan, the following information will be disclosed before you subscribe:

    a. the subscription price;

    b. the billing frequency;

    c. any minimum contract period;

    d. how automatic renewal works; and

    e. how you can cancel.

  2. By choosing a recurring plan and providing a payment method, you authorise us to charge the applicable subscription fee at each renewal until you cancel.

  3. You may turn off automatic renewal or cancel a subscription using any cancellation function provided through your account.

  4. You may also cancel by emailing contact@danieliloh.com.

  5. We will not make cancelling a subscription unreasonably difficult.

  6. Unless applicable law or your Order gives you a different right, cancellation will take effect at the end of your current paid billing period.

  7. We will give reasonable advance notice of a material subscription price change.

  8. The new price will apply from the renewal date identified in the notice.

  9. You may cancel the subscription before the new price takes effect.

  10. Where required by law, we will send subscription renewal reminders and provide any additional cooling-off or cancellation rights that apply to your subscription.

  11. If a recurring payment fails, we may retry the payment and suspend the subscription until payment is received.

8. Cancellations and refunds

8.1 Requesting cancellation

You may request cancellation by emailing contact@danieliloh.com.

Please include your name, Order number and sufficient information to identify the relevant Service.

8.2 Consumer cooling-off right

If you are a Consumer who orders a Service online or otherwise at a distance, you will normally have the legal right to cancel the contract within 14 days after the contract is made, without giving a reason.

You may cancel by:

  1. sending a clear cancellation statement to contact@danieliloh.com; or

  2. using the Model Cancellation Form at the end of these Terms.

8.3 Starting Services during the cooling-off period

We will not begin providing a Consumer’s Service during the 14-day cancellation period unless the Consumer expressly asks us to do so.

If you ask us to begin during the cancellation period and then cancel before the Service has been fully performed, you must pay a proportionate amount for the Service supplied up to the time you cancel.

If the Service is fully performed during the cancellation period following your express request and acknowledgement, your statutory cancellation right ends once the Service has been fully performed.

8.4 Consumer refund timing

If a Consumer validly exercises their cooling-off right, we will make any refund due without undue delay and no later than 14 days after we are informed of the decision to cancel.

We will normally issue the refund using the original payment method unless the Consumer expressly agrees otherwise.

We will not charge the Consumer a fee for issuing a statutory refund.

8.5 Other cancellations

Outside a statutory cooling-off right:

  1. if you cancel before work begins, we will refund amounts paid for work not started, less any fair and reasonable cancellation charge and any approved, non-refundable third-party costs that reflect our actual loss;

  2. if you cancel after work begins, we may charge for work properly performed up to cancellation and for approved, non-cancellable commitments; and

  3. we will refund any remaining unearned balance.

We will take reasonable steps to reduce avoidable losses arising from a cancellation.

8.6 Problems with a Service

We will provide Services to Consumers with reasonable care and skill.

If we fail to do so, a Consumer may be entitled to:

  1. have the affected Service performed again; or

  2. receive an appropriate price reduction where repeat performance is impossible, cannot be completed within a reasonable time or would cause significant inconvenience.

If we cancel an Order without cause or cannot provide the Service, we will refund the amount paid for the part of the Service that was not supplied.

Nothing in these Terms excludes any cancellation, repeat-performance, price-reduction, refund or other remedy available under:

  1. the Consumer Rights Act 2015;

  2. the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or

  3. any other applicable law.

8.7 Unauthorised payments and chargebacks

For suspected unauthorised payments, contact your payment provider and notify us promptly so the matter can be investigated.

You must not knowingly make a false, misleading or abusive chargeback claim.

9. Your content

  1. “Your Content” means text, images, audio, video, trademarks, data, reviews, comments and other materials that you provide, upload or ask us to use.

  2. You retain ownership of Your Content.

  3. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, adapt, format, transmit and use Your Content only as reasonably necessary to:

    a. operate the Website;

    b. provide the Services;

    c. complete your Order;

    d. comply with applicable law; and

    e. protect our legal rights.

  4. This licence ends when the relevant purpose ends, except for copies we must retain by law or which remain temporarily in routine backups.

  5. We will not use your name, logo, campaign or results in a public portfolio or case study without your permission.

  6. You confirm that:

    a. you own Your Content or have permission to provide and use it;

    b. Your Content is accurate where it contains factual claims;

    c. Your Content does not infringe intellectual property, privacy, confidentiality or other legal rights; and

    d. our permitted use of Your Content will not breach any obligation you owe to another person.

  7. We may remove or restrict Your Content where we reasonably believe it:

    a. is unlawful;

    b. infringes another person’s rights;

    c. breaches these Terms; or

    d. creates a security risk.

10. Acceptable use of the Website

You must not:

  1. use the Website for unlawful, fraudulent, deceptive, abusive or harmful activity;

  2. upload malware, viruses or other harmful code;

  3. interfere with the Website’s security, integrity, availability or operation;

  4. gain or attempt to gain unauthorised access to an account, system or data;

  5. probe, scan or test the vulnerability of the Website without our written permission;

  6. scrape, harvest or systematically extract Website content or personal data without our written permission, except for ordinary search-engine indexing;

  7. impersonate another person or misrepresent your identity or affiliation;

  8. publish content that is defamatory, threatening, discriminatory, obscene, infringing or otherwise unlawful;

  9. place an unreasonable load on the Website or its supporting infrastructure;

  10. circumvent any access restriction or security measure;

  11. use information obtained from the Website to send spam or unsolicited marketing; or

  12. use Website content to train an artificial intelligence system or create a competing service without our written permission.

11. Our intellectual property

  1. We and our licensors own the Website and its content, branding, software and other intellectual property, excluding Your Content and separately identified third-party materials.

  2. We grant you a limited, revocable, non-exclusive and non-transferable licence to access and use the Website for your personal or internal business purposes in accordance with these Terms.

  3. You may view pages through a web browser and print reasonable copies for your own personal or internal business use.

  4. You may not copy, modify, republish, sell, sublicense, redistribute or commercially exploit our content unless permitted by law or authorised by us in writing.

  5. Ownership and permitted use of custom deliverables created for you will be set out in the relevant Order.

  6. Unless the Order says otherwise, ownership of custom deliverables transfers to you only after all applicable fees have been paid.

  7. Any ownership transfer excludes our pre-existing:

    a. tools;

    b. templates;

    c. processes;

    d. methods;

    e. software;

    f. knowledge; and

    g. general skills and experience.

  8. Where our pre-existing materials are incorporated into a deliverable, we grant you a non-exclusive licence to use those materials as part of the completed deliverable for its intended purpose.

12. Privacy and communications

  1. We process personal data as described in our Privacy Notice and Cookie Notice, which should be read alongside these Terms.

  2. Operational messages concerning your account, payments, security or Services are not marketing messages.

  3. We will send electronic marketing only where permitted by law.

  4. You may opt out of marketing using the unsubscribe method included in the message or by contacting us.

  5. Opting out of marketing will not prevent us from sending essential operational or contractual communications.

13. Third-party services and links

  1. The Website and Services may link to or depend upon third-party platforms, websites, software, hosting providers, analytics providers or payment services.

  2. Those third parties may have their own terms, privacy notices and policies.

  3. We do not control third-party services and are not responsible for:

    a. their content;

    b. their availability;

    c. changes they make;

    d. their security practices; or

    e. their independent acts or omissions.

  4. A link to a third-party service does not by itself mean that we endorse or recommend that third party.

14. Website availability

  1. We aim to keep the Website available, accurate and secure, but we do not guarantee uninterrupted or error-free access.

  2. We may maintain, update, change, suspend or withdraw parts of the Website.

  3. Where reasonably possible, we will provide notice of a material planned interruption.

  4. We are not responsible for interruptions caused by events outside our reasonable control.

  5. You are responsible for maintaining suitable devices, internet connectivity and backups of materials you provide to us.

15. Liability

  1. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:

    a. death or personal injury caused by negligence;

    b. fraud or fraudulent misrepresentation; or

    c. any mandatory Consumer right or remedy.

  2. If you are a Consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

  3. Loss or damage is foreseeable if it was an obvious consequence of our breach or if both parties knew it might happen when the contract was formed.

  4. We are not responsible for loss that was not reasonably foreseeable.

  5. We are not responsible for business losses arising from a Consumer’s personal use of the Website or Services.

  6. If you are a Business Customer, and subject to paragraph 15.1, neither party will be liable to the other for:

    a. indirect or consequential loss;

    b. loss of profit;

    c. loss of revenue;

    d. loss of anticipated savings;

    e. loss of goodwill;

    f. loss of opportunity; or

    g. loss or corruption of data.

  7. The exclusions in paragraph 15.6 do not apply where the relevant loss results from that party’s:

    a. fraud;

    b. wilful misconduct;

    c. breach of confidentiality; or

    d. infringement of the other party’s intellectual property rights.

  8. Subject to paragraph 15.1, our total liability arising from a particular Order to a Business Customer will not exceed the total service fees paid or payable to us under that Order during the 12 months before the event giving rise to the claim.

  9. Advertising spend, media spend and other sums passed to third parties are not service fees when calculating the liability limit.

  10. We are not liable for delay or failure caused by events beyond our reasonable control, but we will take reasonable steps to reduce the effect and resume performance.

16. Indemnity for Business Customers

If you are a Business Customer, you will indemnify us against third-party claims, losses and reasonable legal costs arising from:

  1. Your Content;

  2. your products or services;

  3. claims or representations supplied or approved by you;

  4. your unlawful instructions; or

  5. your material breach of sections 5, 9 or 10.

This indemnity does not apply to the extent that the claim was caused by our breach, negligence or misconduct.

We will notify you promptly of a claim and allow you reasonable participation in its defence.

17. Suspension and termination

  1. Either party may terminate an Order as permitted by that Order or these Terms.

  2. We may suspend or terminate access to the Website or an Order immediately where reasonably necessary because of:

    a. unlawful activity;

    b. a serious security risk;

    c. non-payment after notice;

    d. fraud or suspected fraud; or

    e. a material breach that cannot be remedied.

  3. For a breach that can be remedied, we will normally give reasonable notice and an opportunity to correct it.

  4. When an Order ends, you must pay for:

    a. Services properly performed up to the termination date; and

    b. approved, non-cancellable costs incurred up to that date.

  5. Any refund due will be handled in accordance with section 8.

  6. Terms concerning payment, intellectual property, confidentiality, liability, disputes and any provision intended by its nature to survive will continue after termination.

18. Changes to these Terms

  1. We may update these Terms to reflect changes to:

    a. the Website;

    b. our Services;

    c. our business practices; or

    d. applicable law.

  2. We will publish the updated version and change the “Last updated” date.

  3. If a change materially affects an active subscription or Order, we will provide reasonable advance notice.

  4. Changes will not retrospectively remove rights that you have already accrued.

19. General terms

19.1 Entire agreement

These Terms, the relevant Order and the policies expressly referred to in them form the agreement between you and us concerning their subject matter.

19.2 Severability

If any provision is found to be unlawful or unenforceable, it will be modified only to the minimum extent necessary or removed. The remaining provisions will continue in effect.

19.3 No waiver

A delay or failure to enforce a right does not waive that right.

19.4 Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a genuine reorganisation, merger or sale, provided that doing so does not reduce any mandatory rights or protections available to you.

19.5 Third-party rights

A person who is not a party to these Terms has no right to enforce them.

20. Complaints, governing law and courts

  1. Please send complaints to contact@danieliloh.com.

  2. We will acknowledge and investigate complaints within a reasonable time.

  3. These Terms and any non-contractual dispute arising from them are governed by English law.

  4. The parties will first try in good faith to resolve a dispute through written discussions.

  5. If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction.

  6. If you are a Consumer resident in England or Wales, the courts of England and Wales will have non-exclusive jurisdiction.

  7. Consumers resident in Scotland or Northern Ireland may also bring proceedings in their local courts.

  8. Consumers retain any mandatory rights available under the law of the part of the United Kingdom where they live.

21. Contact details

DANIEL ILOH LIMITED
Company number: 15170518
Registered office: 124 City Road, London, England, EC1V 2NX
Website: https://danieliloh.com
Email: contact@danieliloh.com